Refund policy
Return & Refund Policy
At Wheelify, we are committed to delivering high-quality automotive gear to our community. To maintain our standards and keep prices competitive, we operate under a strict return and refund policy.
1. Our "No Returns" Standard
We do not accept returns or offer refunds for "change of mind," incorrect size selection, or buyer's remorse. All sales are final unless the product is confirmed to be damaged upon arrival.
2. Eligibility for Damaged Goods
Refunds or replacements are exclusively granted for products that are physically damaged or defective at the time of delivery.
3. Mandatory 360° Unboxing Video
To verify a damage claim, customers must provide a continuous, unedited 360-degree unboxing video. This is a non-negotiable requirement for our verification process.
Your video must clearly show:
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The Unopened Package: Show all six sides of the box/mailer before opening.
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The Shipping Label: The tracking number and address must be legible in the frame.
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The Unboxing Process: The video must be a single, continuous shot (no cuts or edits).
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The Proof: A clear close-up of the damage or defect on the product.
Important: Failure to provide a 360-degree unboxing video exactly as described will result in the automatic denial of your claim.
4. How to Submit a Claim
If your item is damaged, please contact us within 48 hours of the "Delivered" status shown on your tracking:
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Email: customercarewheelify@gmail.com
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Subject: Damaged Item Claim - Order Your Order Number
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Attachments: Your 360-degree unboxing video (or a link to the file).
5. Resolution
Once our team verifies the video evidence, we will, at our discretion:
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Ship a replacement of the same item at no cost to you.
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Issue a full refund to your original payment method.